Credit & Payment Policy
There are a number of separate charges associated with your surgical procedure. You MAY receive charges from several companies.
St. Cloud Surgical Center for your operating room/recovery room facilities.
St. Cloud Surgical Center CRNA for the services of a certified registered nurse anesthetist.
Central Minnesota Anesthesia, Ltd . for services of an MD anesthesiologist. (Their toll free number is 1-800-766-4102)
Your surgeon's office - his/her fee for performing your surgery.
Your pathologist - services for tissue specimens removed during surgery requiring further examination.
An extended home health care service.
Full payment is due within 60 days from your date of service. Please contact your insurance company directly if you experience any delays. YOU are responsible for guaranteeing payment on your account and being aware of your individual policy restrictions and benefits.
Your insurance company, including Worker's Compensation, auto (no fault) and personal injury, is legally responsible to you. Our relationship is with you, our patient, not your insurance company. Consequently, all charges incurred are your responsibility. The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do. You should normally receive a response from your insurance company within 30 days of your date of service. If you experience a delay, it is expected that you contact your insurance company to check the status of your claim and to expedite payment. Please call our Business Office at (320) 251-8385 or 1-800-349-7272 if you encounter a problem with your insurance company and need our assistance.
St. Cloud Surgical Center's policy is to turn over to an attorney or collection agency all accounts which are delinquent. You will be responsible for any collection fees that are incurred.
We utilize TransWorld Systems (1-888-446-4733) and Collection Resources (320-253-8295) as our collection agencies.
NOTICE TO PATIENTS
Minnesota Statutes 144.652 (1974) requires all health facilities which are licensed under the provisions to sections 144.50 to 144.58, or 144a.02 to post a notice of "Patient's Bill of Rights" in a prominent place in the facility. This notice is posted in the waiting room.
If you have any complaints which arise out of these rights, the St. Cloud Surgical Center maintains a grievance mechanism to resolve them. If you have a complaint you may request a written response. The individual to whom you should address a grievance is:
Jeanette Stack, Administrator
St. Cloud Surgical Center
1526 Northway Drive
St. Cloud, MN 56303
320/251-8385 or 1-800-349-7272
If you wish to direct a complaint to the Minnesota Department of Health, the address is:
Office of Facility Complaints
Minnesota Department of Health
393 Dunlap Street
PO Box 64970
St. Paul, MN 55164-0970